sale conditions & FAQS

sale conditions

Ordering
  1. Add the required item in the Shopping cart. Add units and color .
  2. If you do not need more ítems, go to “check out” and introduce your email and country to calculate shipping cost.
  3. Transport included in Europe except in Albania, Bosnia-Herzegovina, Chipre, Greece, Iceland,  Feroe Islands Kosovo, Malta,, Macedonia and Tukey that have an extra cost of 30€.
  4. You will then decide your payment method: credit card, bank transfer o PayPal.
  5. Do not forget to accept our terms and conditions.
  6. You now can proceed with crédit card payment or Pay Pal.
  7. If you decide to use bank transfer, you will receive and email wich incluyes payment instructions on how to transfer the money.
  8. Once payment is confirmed, you can enter your name and the delivery address, telephone and so on.
  9. Your order is now set up and your order is on the go.
  10. You will receive an email with the order confirmation and shipping info.

FAQs

Shipping Costs

The shipping cost are as follow:

_ EUROPE EU: From 80€ to 400€, shipping cost is 7€ and from 401€ and up, free shipping.

_ Canada, Mexico and USA: From 80€ to 400€, shipping cost is 20€ and from 401€ and up, free shipping

_ Rest of the world, Please, send an email to info@sentat.es if you do not find your country and we will do our best to send to you the cushions

_ The correct cost will be always  indicated during the order process and in your Shopping cart.

_ If you have not found your country in the list, please contact us at

info@sentat.es and will find a solution.

If you would like to order Sentat products for your comapny (BTB), please, contact us at info@sentat.es, so we can offer you the best possible service.

All of our prices for delivery inside the UE incluye VAT,  you are responsable for processing the intra-community VAT.

All custom expenses and other charges are on customer´s side and will not responsible of Sentat. Our prices only include the Spanish taxes.

 

WARRANTY

In normal use we give 24 months warranty on all Sentat products. We resolve production errors and help you if you have a legitimate complaint that your product does not last as long as you might expect.

Sentat can opt to repair the product free of charge, send you a replacement item, provide you with a replacement part or refund the purchase price.

With normal use we mean:

* Use of products for which they are intended.

*After use, outdoor products will always be stored indoors during bad weather conditions.

* You are careful with sharp objects like nails, knives and scissors.

In any case, send an email to info@sentat.eswith upmost information possible as purchase information and photos of the problem.

We will do our best to help you.

If you purchased any product through a dealer, please contact the dealer and provide proof of purchase. They will be happy to assit you further.

Sentat contact information:

Official name: Sentat Design
Company address: La Mariana de Valencia, Muelle de la Aduana, Edificio Lanzadera, 46024 valencia
Telephone number: +34 687 956 402
VAT Identification number: 22552717K
Availability From Monday to Friday, from  9 to 18h (CET)

 

Do you have more questions or doubts?

We are so happy to help!
Whasap +34 687 956 402
Messenger  Sentat Design
Email info@sentat.es